Shipping Policy

All the rugs listed on this website all made on order and fulfillment time is 3-5 weeks from the date of order placed. In few cases if delivery time exceeds the given time please feel free to reach us via email or Instagram DM (RUGGYLAND) for updates on the status of your order.

Turn Around Time: 3-4 WEEKS

International Turn Around Time: 3-5 WEEKS

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can also log in to your account on our website to view the status of your order and tracking information.

Shipping Address

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address.

Return & Refund Policy

Every RuggyLand rug is hand-made to order. We accept returns within 15 days of delivery, for genuine issues only (not for a change of mind).

Eligible for replacement or refund

– The rug arrives damaged or defective
– Stains on the product(s)
– Stitching inconsistencies
– More than a 3% variation in size from what was ordered
– Wrong item delivered

For a genuine defect, damage, or a wrong item, we will either send you a replacement or issue a full refund (your choice).

Not eligible

– Change-of-mind returns (e.g. you no longer like the colour)
– Custom / bespoke rugs, which are designed and made specifically for you with each stage shared for your approval before completion, so they are final sale and cannot be returned or refunded
– Items that are used, or missing their original tags, labels, or packaging

How to request a return

Please record an unpacking video when your rug arrives, as claims for transit damage are only valid with it. Email us at [email protected] with photographs of the issue, your order number, and item code within 15 days of delivery. We will attend to your query within two business days. Please ensure all tags and labels are intact and the product is unused.

Return shipping: where a physical return is required, the cost is borne by the buyer. Damage or defect claims are usually assessed from your photos and unpacking video, so a return shipment is often not needed.

Refunds: once approved, refunds are issued to your original payment method within 7–10 business days.